Export to PST

For trials, the scope of export is limited to 50 items per service.

All PST files are compressed and encrypted in the user cloud storage account. These files will be decrypted and decompressed upon download from the Management Console. Downloaded PST files can be stored as a local backup of your cloud data and used in offline mode.

Export to PST for Selected Users

To export a complete copy of backed-up mail, calendars, and contacts for selected users to a PST file, proceed as follows:

1. On the Users page, select the required user or multiple users. Consider that a separate export task will be created for each user, and, accordingly, a separate PST file will be created for each user.

2. Click Export to PST above the grid.

3. On the side panel, select the scope to be exported for the selected user.

• Select Mail to export Mail. You can specify the custom period to limit the scope of export. To export selected mail messages or folders, refer to Fine-Tuned Export for Mail.
• Select Contacts to export contacts. To export selected contacts or folders, refer to Fine-Tuned Export for Contacts.
• Select Calendar to export calendars. To export selected events or calendars, refer to Fine-Tuned Export for Calendar.

To export selected messages, calendars, or contacts, use item-level export of individual mailboxes, folders, and email messages as described below.

4. Once you are done, click Export. You will be notified about the export job creation event.

You can monitor the export task processing using the Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.

Download Exported PST File

You can download the exported PST file using your product dashboard. Navigate to Reporting > Export Results.

Click the download icon in the PST file entry to download the exported file.

If the PST file is password-protected, you can also click the path icon to copy the path to the folder on backup storage where the exported PST file is stored.

You can configure the retention policy for exported PST files with the Keep PST Files For setting, as described in Account Settings.

If no retention policy is configured, exported PST files will have no storage period limit. Consider removing the exported PST file after the download is complete in this case.

Delete Exported PST File

You can delete the exported PST file if the file is no longer needed. Navigate to Reporting > Export Results and click the delete icon after the download link in the task entry to delete the exported PST file.

Fine-Tuned Export for Mail

Item-Level Export

You can export specific messages in a specific mail folder of a specific user to PST. To export only selected mail messages, perform the following:

1. On the Mail page, select the required user, then select the desired folder. By default, the Inbox folder is displayed, the rest of the mail folders are sorted according to the Exchange Online order. You can type part of the folder name to speed up navigation. This search works on the fly, so you can speed up the processing of long folder lists.
2. The list of messages might be very long and hard to manage. Use the Enter Search Request box above this list to look for items matching certain criteria.
3. Select mail messages you want to export.
4. Click Export to PST. You will be notified about the export job creation event.

To view the progress of the created export job, open the Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.

Folder-Level Export

You can export specific mail folders of a specific user to PST. To export only the selected mail folder, perform the following:

1. On the Mail page, select the required user, then select the desired folder. By default, the Inbox folder is displayed, the rest of the mail folders are sorted according to the Exchange Online order. You can type part of the folder name to speed up navigation. This search works on the fly, so you can speed up the processing of long folder lists.
2. Click Folder, then click Export Folder to PST. You will be notified about the export job creation event.

To view the progress of the created export job, open the Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.

Fine-Tuned Export for Contacts

Item-Level Export

You can export specific contacts in a specific folder of a specific user to PST. To back up only selected contacts, perform the following:

1. On the Contacts page, select the required user, then select the desired folder.
2. The list of contacts might be very long and hard to manage. Use the Enter Search Request box above this list to look for items matching certain criteria.
3. Select contacts you want to export.
4. Click Export to PST. You will be notified about the export job creation event.

To view the progress of the created export job, open the Task Manager. In Actions, select Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.

Folder-Level Export

You can export specific folders of a specific user to PST. To export only the selected mail folder, perform the following:

1. On the Contacts page, select the required user, then select the desired folder. By default, the Inbox folder is displayed, the rest of the mail folders are sorted according to the Exchange Online order. You can type part of the folder name to speed up navigation. This search works on the fly, so you can speed up the processing of long folder lists.
2. Click Folder, then click Export Folder to PST. You will be notified about the export job creation event.

To view the progress of the created export job, open the Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.

Fine-Tuned Export for Calendar

Item-Level Export

You can export specific messages in a specific mail folder of a specific user to PST. To export only selected calendar events, perform the following:

1. On the Calendar page, select the required user, then select the desired calendar event.
2. The list of calendar events might be very long and hard to manage. Use the Enter Search Request box above this list to look for items matching certain criteria.
3. Select the calendar event you want to export and click it.
4. Click Export to PST. You will be notified about the export job creation event.

To view the progress of the created export job, open the Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.

Calendar-Level Export

You can export specific calendars of a specific user to PST. To export only the selected calendars, perform the following:

1. On the Calendar page, select the required user, then select the desired calendars.
2. Click the Export to PST button. You will be notified about the export job creation event.

To view the progress of the created export job, open the Task Manager.

After the export is complete, you will be notified by email. You can find links to download exported PST files on the Reporting > Export Results page.