Sending Logs and Files to Support

This article describes how you can use MSP360 (CloudBerry) Backup CLI to manage your application's logs and send these logs, along with other files, for investigation to the MSP360 (CloudBerry) Support Team.

Saving Application Logs

Execute the saveLog command with the "-p (-filePath)" parameter to copy your MSP360 (CloudBerry) Backup application's logs to a specified location:

C:\Program Files\CloudBerryLab\CloudBerry Backup>cbb saveLog -filePath "C:\Logs\"

Please ensure that the specified directory exists before executing this command.

This commands does not change the default path at which your application logs are stored. This path is defined on the Logging tab of the Options dialog.

Sending Logs to Support Team

Use the sendLog command to submit your MSP360 (CloudBerry) Backup application logs for investigation to the MSP360 (CloudBerry) Support Team:

C:\Program Files\CloudBerryLab\CloudBerry Backup>cbb sendLog -?

This commands sends the application logs that are stored in a directory defined on the Logging tab of the Options dialog.

Required Parameters

Specify the following parameters to send your application logs to MSP360 (CloudBerry).

• -u Specifies your name.
• -e Specifies your email address.

The following example illustrates how to use these parameters.

cbb sendLog -u "userName" -e "user@e.mail"

Optional Parameters

The following additional parameters are available for the sendLog command.

• -m Enables you to provide any additional information that could help MSP360 (CloudBerry) to investigate the issue.
• -t Indicates the support ticket's ID (a five-digit number). Specify this parameter if you are sending your application logs as a follow up to an already submitted support ticket.

The following example illustrates how to use these parameters.

cbb sendLog -u "userName" -e "user@e.mail" -m "customMessage" -t "supportTicketID"

Sending Files to Support Team

Use the sendFileToSupport command to send a required file for investigation to the MSP360 (CloudBerry) Support Team:

C:\Program Files\CloudBerryLab\CloudBerry Backup>cbb sendFileToSupport -?

Required Parameters

Specify the following parameters to send custom files to MSP360 (CloudBerry) Lab.

• -p
  The path to the file that you wish to send.

  Please ensure that the specified file exists before executing this command.

• -t Indicates the support ticket's ID (a five-digit number). Specify this parameter if you are sending your file as a follow up to an already submitted support ticket.

The following example illustrates how to use these parameters.

cbb sendFileToSupport -p "C:\Folder\file.txt" -t 55555