Initial Configuration

Initial Configuration on Computer Running Windows

MSP360 Connect is by default launched into Allow Remote Control mode. To allow remote to connect to your host if you provide them the following information required for establishing connection: Computer ID and PIN. You should share them with the person authorized to connect to your computer.

To create a connection to a remote computer, perform the following steps: On Remote Computer (host)

  1. Grant required permissions (or skip this step if permissions were already granted)
  2. Restart the application to apply changes
  3. Clear Prevent incoming connections check box on Remote Computer
  4. Configure desired incoming connection approval method for joining to active session
  5. Make decision if unattended access will be allowed for unattended access. You can configure a custom passord for additional security layer.
  6. Share Computer ID, PIN, encryption key (if enabled), custom password (if enabled) or logon credentials depending on selected incoming connection configuration with the person authorized to connect to your computer

On Local Computer (client)

  1. Grant required permissions (or skip this step if permissions were already granted)
  2. Restart the application to apply changes
  3. Connect to the remote computer from the local host using provided Computer ID, PIN, encryption key (if enabled), custom password (if enabled) or logon credentials by first specifying the computer ID and clicking *Connect

  1. Depending on incoming connection approval method you will be prompted to enter data required to create connection

Shortly after the client will be able to view or control host depending on the permissions granted in Connect instance.

The remote user can manage the established connection by connection management control. The session can be toggled between View only and Full Access mode

The remote user can stop the connection, if necessary, by clicking disconnection icon on connection management control.

If sleep mode starts on the computer, the connection will be terminated automatically.

Initial Configuration on Computer Running MacOS

Connect for Windows client can connect to the computers running Windows or MacOS. The Connect for MacOS instance on the remote computer running MacOS should be configured as described in Connect for MacOS documentation.