In-Session Options

Once the session is established, an in-session menu appears at the top of the host screen: Windows

macOS

This control allows you to perform the following actions:

• Show this control always on top
• View the quality of connection and warnings about poor quality of the connection
• Access menu to copy the computer ID and PIN to clipboard, record the session, manage outgoing connections, report a problem with Diagnostics
• Start a chat
• Change a display mode for multiple monitors (only if the remote computer has several monitors)
• Mute/unmute the sound
• Mute/unmute the microphone
• Minimize/maximize the screen
• Manage outgoing connections
• Switch between View Only/Full Control mode
• Exit the session

Topmost In-Session Menu

There are also a number of features available via the topmost View menu. By clicking this menu you can access the following settings:

• Access options with Options
• Mute/unmute the microphone
• Select playback device.
• Select Recording device.
• Forward system sounds from remote computer
• Record the session
• Transfer files
• Request full control
• Send Ctrl-Alt-Del
• Paste on remote computer
• Manage monitors if the remote computer has several monitors
• View Options > Show Remote Cursor. Displays the remote machine cursor
• View Options > Hide Desktop Wallpaper. Hides the desktop wallpaper, which may affect the speed of connection
• View Options > Disable Aero Style. Disables the Windows Aero style, which may affect the speed of connection
• View Options > Image Quality. Manages the quality of the remote image
• Remote Screen Resolution. Changes the remote display screen resolution. Use this option if you want to speed up the connection.
• Share clipboard
• Manage remote black screen and input
• Use virtual keyboard and hotkeys
• View remote computer info
• Personalize background color on the remote computer
• Access MSP360 website
• View About
• Check for Connect Agent updates
• Report a problem with Diagnostics
• Adjust the disconnection behavior:

• Disconnect the session

Multi-Monitor Support

During the session, you can select the display mode for multiple monitors on the remote side.

1. Select the required monitor via the topmost View menu.

2. Select available monitor options while the session is active. The following options are available:
   • Particular monitor. Displays contents of the selected monitor
   • Multiple monitors in one window. Displays all monitor content in one window combining the view.
   • Multiple monitors in separate windows. Displays each monitor's contents in a separate window. You can switch between these windows.

Virtual Keyboard and Hotkeys

You can use a virtual keyboard and hotkeys.