Geographic Optimization

MSP360 (CloudBerry) Remote Assistant comes with a handy feature that enables you to reduce latency by leveraging servers located closer to you.

In line with our strategy of making MSP360 (CloudBerry) Remote Assistant the best remote assistance solution on the market, we're excited to announce that release 1.7 features significant latency reduction. As you may know, Remote Assistant uses intermediary servers to transfer the data between the source and the target computers. If both computers along with the server are located relatively close to each other, the established connection will be fast and reliable. But what if the server is located far away from the computers?

For example, imagine that both computers are located in Australia while the server is in Germany. Naturally, the established connection will suffer from high latency and result in poor performance. To help mitigate the issue, we've implemented a smart location-based latency reduction mechanism that leverages the closest servers when establishing connection. We currently have servers in Europe, North America, and Australia. When you launch the app, it automatically identifies the servers with the lowest latency and then uses them. There's no need to configure any settings, it works as out of the box.