Sending Logs

Saving Logs

In some cases MSP360 (CloudBerry) Backup demonstrates unexpected behavior and basic troubleshooting methods (i.e. application restart or re-installation) are not helpful. For this purpose, MSP360 (CloudBerry) Backup features a comprehensive logging mechanism that will help you or technical support team to analyze issues and work out problem solution.

By default, logs are kept in the following directory:

  • MSP360 (CloudBerry) Backup for macOS
/Library/Applications Support/Online Backup/owner_id/logs

However, if you want to save logs to a different directory, run the following command:

./cbb saveLog -p "/users/user1/Desktop"

Argument Sheet

Parameter Description Value
saveLog Indicates that logs are to be saved to a specific directory
-p Specifies the target directoryfor saving logs String

Sending Logs

In order to send logs to MSP360 (CloudBerry) support team, run the following command:

./cbb sendLog -u "userName" -e "email" -m "The app keeps crashing!"

Argument Sheet

Parameter Description Value
-u Your username String
-e Your email address String
-m The message for the support team. Please make it descriptive! String
-l Indicates that logs should be saved in temporary directory

Logging Settings

It is also possible to configure default logging settings via command line with the following command:

./cbb option -set logging -mode High -rotation 60 -path "/Users/"
Parameter Description Value
-mode Logging level Disable / Low / High / Debug
-rotation Logs purge frequency (in days) Integer
-path Default logging path String

The logging directory must have read and write permissions for all users (chmod 777).