In some cases MSP360 (CloudBerry) Backup demonstrates unexpected behavior and basic troubleshooting methods (i.e. application restart or re-installation) are not helpful. For this purpose, MSP360 (CloudBerry) Backup features a comprehensive logging mechanism that will help you or technical support team to analyze issues and work out problem solution.
By default, logs are kept in the following directory:
- MSP360 (CloudBerry) Backup for macOS
/Library/Applications Support/Online Backup/owner_id/logs
However, if you want to save logs to a different directory, run the following command:
./cbb saveLog -p "/users/user1/Desktop"
|saveLog||Indicates that logs are to be saved to a specific directory||—|
|-p||Specifies the target directoryfor saving logs||String|
In order to send logs to MSP360 (CloudBerry) support team, run the following command:
./cbb sendLog -u "userName" -e "email" -m "The app keeps crashing!"
|-e||Your email address||String|
|-m||The message for the support team. Please make it descriptive!||String|
|-l||Indicates that logs should be saved in temporary directory||—|
It is also possible to configure default logging settings via command line with the following command:
./cbb option -set logging -mode High -rotation 60 -path "/Users/"
|-mode||Logging level||Disable / Low / High / Debug|
|-rotation||Logs purge frequency (in days)||Integer|
|-path||Default logging path||String|
The logging directory must have read and write permissions for all users (chmod 777).