Importing and Allocating

MSP360 (CloudBerry) products are shipped with a lifetime license; however, that does not include maintenance. To be eligible for support and upgrades, you have to separately purchase annual maintenance. Maintenance can be acquired in two ways: through our website and via MSP360 (CloudBerry) Central. While we strongly recommend the latter option, you can still assign maintenance to your licenses even if they were purchased using a different email address.

Assigning Maintenance Purchased via a Different Email Address

Suppose you've purchased maintenance on our website and later received a confirmation email. That email contains the order number that you'll need to enter in MSP360 (CloudBerry) Central when attempting to assign that purchased maintenance.

To assign the maintenance to one of your licenses, go to the MSP360 (CloudBerry) Central's main dashboard. Under Licenses, click Maintenance.

Next, click Attach Maintenance.

Copy the order number from the email and paste it into the text field in the window that appears. Click Get Confirmation Code.

The confirmation code will shortly be sent to your email address (MSP360 (CloudBerry) Central's login).

Copy the confirmation code and head back to MSP360 (CloudBerry) Central. On Step 2, paste the code and click Attach.

Shortly, the maintenance will be successfully imported and you will be notified.

The maintenance is now available to you; however, it's not automatically assigned to one particular license. To do so, go to the main dashboard. Locate the required license, expand the Manage drop-down menu next to it, and click Allocate Maintenance.

Next, click Assign maintenance.

That's it. The maintenance will immediately be allocated, as you have already imported it.

If you experience any issues with importing or allocating maintenance — feel free to contact us.