Sending Logs (CLI 2.0)

Saving Logs

For solving issues and troubleshooting purposes, Backup for Linux features a comprehensive logging mechanism that helps you or technical support team figure out operation issues and find solutions.

By default, logs are kept in the following directory:

/opt/local/Online Backup/00000000-0000-0000-0000-000000000000/logs

To save logs to a different directory, run the following command:

ubuntuuser@ubuntu:/opt/local/MSP360 Backup/bin$ ./cbbV2 feedback save-log -p "/home/user/"
MSP360 Backup Command Line Interface started

Diagnostic logs are saved to /home/user/Logs_2026-02-23T08:32:41.zip

Success.

Sending Logs

In order to send logs to MSP360 support team, run the following command:

ubuntuuser@ubuntu:/opt/local/MSP360 Backup/bin$ ./cbbV2 feedback send-log
MSP360 Backup Command Line Interface started

send-log  - send error report
Usage: /opt/local/MSP360 Backup/raw_bin/cbbCommandLineV2 [options]

Options:
  -u, --user <userName> 	User name
  -e, --email <userEmail>   User email
  -m, --message <Message>   Message
  -l, --local <true/false>  Save log to local path

Example:

ubuntuuser@ubuntu:/opt/local/MSP360 Backup/bin$ ./cbbV2 feedback send-log -e "support@msp360.com" -u "User" -m "The body of message to support team" -l false
MSP360 Backup Command Line Interface started

Sending logs to server...
Report result: Success
Case ID: 188397

Logging Settings

It is also possible to configure default logging settings via command line with the following command:

ubuntuuser@ubuntu:/opt/local/MSP360 Backup/bin$ ./cbbV2 config set logging
MSP360 Backup Command Line Interface started

Usage: /opt/local/MSP360 Backup/raw_bin/cbbCommandLineV2 [options]

Options:
  --mode <mode>  	Logging mode (Disable, Low, High, Debug)
  --rotation <days>  Number of days to purge log files
  --path <path>  	Path to logs

Example:

ubuntuuser@ubuntu:/opt/local/MSP360 Backup/bin$ ./cbbV2 config set logging --mode High --rotation 90 --path "/opt/local/Online Backup/00000000-0000-0000-0000-000000000000/logs/"
MSP360 Backup Command Line Interface started

Logging mode is set to: High
Logging rotation timeout is set to: 90 day(s)
Logging path is set to: /opt/local/Online Backup/00000000-0000-0000-0000-000000000000/logs/

Success.