Platform: WindowsProducts: MSP360 Drive
Article ID: s0718Last Modified: 07-Oct-2026

Drives are Failed to Mount

Situation: Drive is not mounted automatically at system startup.

How to Resolve:

  • Make sure the "Mount this account as virtual disk at system startup" option is selected for this drive in Options > Mapped Drives > Edit.
  • CloudBerry Drive Service may start before the system is ready for it. Go to the system services (Control Panel > Administrative Tools > Services) and make sure the "Server" service is running and its startup type is Automatic. Also try to change the startup type for the CloudBerry Drive Service from "Automatic" to "Automatic (Delayed Start)".
  • Repeating drive letters are used. Please make sure there is no drive with the same letter already. If it is used, choose another letter for your drive.
  • Error in file cache directory. The file cache directory path may be invalid. Check this folder in Options > Advanced, click Browse from the dialog to make sure it can be accessed.

Do not use the path to the drive mounted with CloudBerry Drive. Even if this works, it will be too slow and very expensive.

https://git.cloudberrylab.com/egor.m/doc-help-std.git
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