Sending Logs

Saving Logs

In some cases, MSP360 (CloudBerry) Backup demonstrates unexpected behavior, and basic troubleshooting methods (e.g., application restart or reinstallation) are not helpful. For this purpose, MSP360 (CloudBerry) Backup features a comprehensive logging mechanism that will help you or the technical support team analyze issues and find a solution.

By default, logs are kept in the following directory:

• MSP360 (CloudBerry) Backup for Linux

/opt/local/Online Backup/owner_id/logs

• MSP360 (CloudBerry) Backup for macOS

/Library/Applications Support/Online Backup/owner_id/logs

However, if you want to save logs to a different directory, run the following command:

./cbb saveLog -p "/users/user1/Desktop"

Argument Sheet

Parameter	Description	Value
saveLog	Indicates that logs are to be saved to a specific directory	—
-p	Specifies the target directory for saving logs	String

Sending Logs

To send logs to the MSP360 (CloudBerry) support team, run the following command:

./cbb sendLog -u "userName" -e "email" -m "The app keeps crashing!"

Argument Sheet

Parameter	Description	Value
-u	Your username	String
-e	Your email address	String
-m	The message for the support team. Please make it descriptive!	String
-l	Indicates that logs should be saved in a temporary directory	—

Logging Settings

It is also possible to configure default logging settings via the command line with the following command:

./cbb option -set logging -mode High -rotation 60 -path "/Users/"

Parameter	Description	Value
-mode	Logging level	Disable / Low / High / Debug
-rotation	Logs purge frequency (in days)	Integer
-path	Default logging path	String